EUROPEAN ECONOMIC AREA
Last modified: 30 July 2020
INTRODUCTION
The Chamberlain Group, Inc. and its wholly and majority-owned entities, (collectively, the “CGI Group”, “we,”, “our”, or “us”) are committed to protecting your privacy. References in this policy to “CGI Group”, “we”, “us” and “our” are references to the entity responsible for the processing of your personal data, which is generally the entity that obtains your personal data in the respective case. This entity is also referred to as the data controller.
This policy describes the types of information the CGI Group may collect from you or that you may provide when you visit
www.chamberlain.eu, www.liftmaster.eu,
www.myliftmaster.eu, www.mychamberlain.eu, https://chamberlain.de/de-de/shop/webshop-selector, https://www.shopssl.de/epages/es122868.sf/de_DE/?ObjectPath=/Shops/es122868 or any other of our websites where this policy is posted (each a “Site”); use our products, including, without limitation,; use of our mobile applications (each an “App”), including, without limitation, MyQ
®, HomeBridge or other services and our practices for collecting, using, maintaining, protecting, and disclosing that information. The Sites, Apps, and other interactions are collectively the “Services.” This policy does not apply to information collected by us offline or through any other means, including on any other website operated by the CGI Group or a third party or through any application or content (including advertising) that may link to or be accessible from the Services.
The CGI Group provides this policy to explain the type of information we collect and to inform you of the specific practices and guidelines that protect the security and confidentiality of your personal data. Please read this policy carefully. If any term in this policy is unacceptable to you, please do not use the Services or provide any personal data. This policy may change from time to time (see
Revisions to Our Privacy Policy).
INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT
We collect several types of information from and about users of our Services, which may include information defined as personal data or personally identifiable information under an applicable law (“personal data”). For example, we may collect any of the following information about you:
- Name
- Mailing Address and postal code
- Email address
- User ID and password
- Device information
- Serial information, or other information regarding the products, services or equipment purchased
- Dealer ID
- Employee ID
- Government issued ID number
- Phone number (mobile)
- Avatar or photo (if you elect to upload one)
- IP address (gateway and device)
- Device state for entryway products
- Geolocation of your gateway and device
- Logging information regarding device usage
Information You Give to Us. The information we collect on or through our Services may include:
- Information that you provide by filling in forms on our Sites or in our Apps. This includes information provided when you sign up for our products, services, newsletters, emails and other types of information material; when we process and respond to your inquiries related to products, tech data sheets, technical support and customer service; and when you provide feedback on our Services.
- Information that you provide by registering for an account on or otherwise using our Apps. This information may include, for example, registration data such as your name and email address or the connected devices you have installed.
- Information you provide to us about authorized users who may have access to or be able to action your connected devices through one of our Websites or Apps.
- Records and copies of your correspondence with us (including email addresses).
- Information you provide to us about authorized users (e.g., guests or co-owners) of your myQ account who may have access to or be able to action your connected device through our Services. Information you provide about your authorized users may include their names and email addresses.
- When you use one of our products or connected devices, we collect details of actions you or your authorized users initiate through our Apps. For example, we will collect logs of when a garage door is opened or closed through the Services. This data may be available to other authorized users, depending on their level of permission, through device history logs within the App.
- Commercial information, such as credit or debit card number or other financial information.
Information We Collect About You. As with many other websites and Apps, as you navigate through and interact with our Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, patterns, and connected device including:
- Details of your visits to our Services, including resources that you access and use on our Services, traffic data, location data, logs, language, date and time of access, frequency and other communication data.
- Information about your computer, mobile devices and internet connection, including your IP address, operating system, host domain and browser type.
- Details of referring websites (URL).
- Details of actions you or your authorized users initiate with your connected devices through our Apps. Please note that this data also may be available to other authorized users, depending on their level of permission, through device history logs within the App, as described further in the “Disclosure of Your Information” section below.
- Anonymized historic App data for programming testing purposes.
The information we collect automatically is statistical data that helps us improve our Services and deliver a better and more personalized service, including by enabling us to:
- Determine traffic patterns.
- Count visits.
- Determine traffic sources so we can measure and improve the performance and security of our Services.
- Help us to know which pages and content are the most and least popular.
- Observe search patterns to provide more intuitive navigation cues.
- Determine user frequency and recency.
- Troubleshoot unexpected issues with your connected devices.
Information Collected from Third Parties or Other Sources. We may obtain personal or other information about you from third parties or other sources, and combine this information with the information we collect from and about you through the Services. Such information may include, but is not limited to:
- Information obtained through communications that you make through a third party, such as through our network of independent retailers and/or dealers;
- Information obtained through transactions you complete with us or our retailers, including charges you incur;
- Information about your credit history or other publicly available information about you from consumer reporting agencies; and
- Any other information obtained through companies that have business relationships with us, such as our licensees, affiliates, and business partners.
- Information, including your name and email address, provided by another user in order to invite you to set up an account as an authorized user of a connected device or other CGI product.
We may also obtain information about you from other online sources, including when you connect with CGI through its official corporate pages on third party social networks (such as Facebook) or the “apps” on those pages. This information may include, but is not limited to, name, user name, demographic information, updated address or contact information, interests, and publicly-observed data, such as from social media and online activity. We may combine this information with the information we collect from and about you through the Services.
Google Analytics. The Site uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics, which anonymously tracks users who have JavaScript enabled uses technical tools like first-party cookies, which are text files placed on your computer, to help the Site analyze how users use the Site. The information generated by the cookie about your use of the Site will be transmitted to and stored by Google on servers in the United States of America (“USA”).
Google will use this information on behalf of us as the operator of the Site for the purpose of evaluating your use of the Site, compiling reports on Site activity for Site operators and providing them other services relating to Site activity and internet usage. You may opt-out by downloading and installing the browser plug-in available through Google at the following link:
http://tools.google.com/dlpage/gaoptout.
In case IP anonymization is activated on the Site, your IP address will be truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the whole IP address first be transferred to a Google server in the USA and truncated there. The IP anonymization is active on the Site.
The IP address your browser conveys within the scope of Google Analytics will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this you may not be able to use the full functionality of the Site.
The legal basis for the use of Google Analytics is your consent provided by accepting the use of cookies and specifically Google Analytics via our cookie consent tool when visiting our Site for the first time. The recipient of the collected data is Google. Personal data will be transferred to the USA
under appropriate means such as the Standard Contractual Clauses. The data sent by us and linked to cookies, user-identifiers (e.g. User-IDs) or advertising-identifiers are automatically deleted after 14 months. Data whose retention period has been reached is automatically deleted once a month.
You can also opt out of being tracked by Google Analytics in future by downloading and installing Google Analytics Opt-out Browser Add-on for your current web browser: (
click here https://tools.google.com/dlpage/gaoptout?hl=enGB). To prevent Universal Analytics from collecting data across different devices, you must opt-out on all systems used.
Cookies Used on The Site. Our Site uses single-session (temporary) and multi-session (persistent) cookies. Temporary cookies last only as long as your web browser is open, and are used for technical purposes such as enabling better navigation on our Site. Once you close your browser, the cookie disappears. Persistent cookies are stored on your computer for longer periods and are used for purposes which include tracking the number of unique visitors to our site and information such as the number of views a page gets; how much time a user spends on a page, and other pertinent web statistics. Cookies by themselves will not be used by the CGI Group to disclose your individual identity. This information identifies your browser, but not you, to our servers when you visit the Site. If you wish to disable the use of cookies or remove them at any time from your computer, you can disable or delete them using your browser (consult your browser's "Help" menu to learn how to delete cookies); however, you must enable cookies to access certain information on our Site.
Below you will find a detailed list of the first-party cookies we may use on our Site:
| FIRST-PARTY COOKIES |
| Type of Cookie |
Name |
Purpose |
Duration |
| Functional |
acctID |
Stores the user's unique account identifier; used to track the currently selected account for users with the multi-user account feature |
Session |
| Functional |
AppKey |
Used by dealerlocator to track user app key |
Session |
| Functional |
AuthSite |
Used by dealerlocator to track user referrer site |
Session |
| Functional |
BVBRANDID |
Used by Bazaarvoice Servers - Allows internal BV web analytics to be correlated to the same user browsing session for interactions within a particular client domain. |
1 year |
| Functional |
BVBRANDSID |
Used by Bazaarvoice Servers - Allows internal BV web analytics to be correlated to the same user browsing session for interactions within a particular client domain. |
5 hours 30 minutes |
| Functional |
BVID |
Used by Bazaarvoice servers - internal BV web analytics to be correlated to the same user for interactions across the BV network |
5 hours |
| Functional |
BVSID |
Used by Bazaarvoice servers - internal BV web analytics to be correlated to the same user browsing session for interactions across the BV network |
5 hours 30 minutes |
| Functional |
CMSCookieLevel |
Used by Kentico CMS system to specify which cookies the visitor has allowed. |
1 Year |
| Functional |
CMSCsrfCookie |
Used by Kentico CMS system to validate form data submitted by the user and prevent cross-site request forgery attacks. |
Session |
| Functional |
CMSCurrentTheme |
Used by kentico cms editor to store the name of the current visual theme to provide proper design to the dialogue windows. |
1 day |
| Functional |
CMSOnSiteButtonMinimized |
Used by Kentico CMS Editor to check if the user minimised the button used to open the website in on-site editing mode |
Session |
| Functional |
CMSPreferredCulture |
Used by Kentico CMS Editor to store the visitor's preferred content culture |
1 year |
| Functional |
CMSPreferredUICulture |
Used by Kentico CMS Editor to store the preferred UI culture of the user |
1 year |
| Functional |
CMSPropertyTab |
Used by Kentico -Remembers the last active tab of the Properties section in CMS Desk -> Content |
4 hours |
| Functional |
CMSSplitMode |
Used to remember the state of the language version split-view mode when editing multilingual websites |
1 year |
| Functional |
CMSViewMode |
Used by Kentico - Stores the user's current view mode (Edit, Preview, Design etc.) |
5 hours |
| Functional |
cultureName |
Used to track which language should be displayed on the website when user is not logged in |
2 weeks |
| Functional |
OrderId |
Used by Kentico to determine the order placed by a user |
5 hours |
| Functional |
policyUpdatesReminderWindow |
Used to track when a user should next be shown information about privacy policy updates after they have selected "Remind Me Later" |
24 hours |
| Functional |
TS0160eb84 |
Used by ASM to represent the name of the active security policy |
Session |
| Functional |
TS01852ce8 |
Used by ASM to represent the name of the active security policy |
Session |
| Functional |
TS01852ce8_31 |
Used by ASM, Global DCV Extraction Frame cookie keeps the global Dynamic Content Value (DCV) |
Session |
| Functional |
TS01cbdbbb |
Used by ASM to represent the name of the active security policy |
Session |
| Marketing |
_uetsid |
Microsoft Bing Adverts Universal Event Tracking (UET) tracking cookie |
5 hours |
| Marketing |
bvgacefRatingsAndReviews |
Used by Bazaarvoice to gather information about reviews and ratings on products |
Session |
| Marketing |
QSI_HistorySession |
Used by Qualtrics.com to manage customer satisfaction surveys |
Session |
| Marketing |
QSI_S_ZN_23TFkUfzixrVWEB |
Used by Qualtrics.com to manage customer satisfaction surveys |
90 days |
| Marketing |
QSI_SI__intercept |
Used by Qualtrics.com to manage customer satisfaction surveys |
1 week |
| Marketing |
QSI_SI_9t6gXQwLpZztVxX_intercept |
Used by Qualtrics to store if a Qualtrics pop-up was already displayed to the user |
3 months |
| Marketing |
rm |
Used by Bazaarvoice to gather information about reviews and ratings on products |
Session |
| Performance |
__atuvc |
Created and read by the AddThis social sharing site JavaScript on the client side, in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis, and removing it when disabling cookies would cause unexpected behaviour for users. |
1 year |
| Performance |
__atuvs |
Created and read by the AddThis social sharing site JavaScript on the client side, in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis, and removing it when disabling cookies would cause unexpected behaviour for users. |
5 hours |
| Performance |
_ga |
Used by Google Analytics to store browsing statistics |
2 years |
| Performance |
_gaexp |
Used by Google Analytics to store browsing statistics |
2 months |
| Performance |
_gali |
Used by Google Analytics to store browsing statistics and performance |
5 hours |
| Performance |
_gat |
Used by Google Analytics to store browsing statistics and performance |
1 minute |
| Performance |
_gat_UA-114051709-1 |
Used by Google Analytics to store browsing statistics and performance |
6 hours |
| Performance |
_gat_UA-2161199-27 |
Used by Google Analytics to store browsing statistics and performance |
6 hours |
| Performance |
_gat_UA-41157439-2 |
Used to distinguish between users in Google Analytics |
1 Day |
| Performance |
_gat_UA-41157439-3 |
Used to distinguish between users in Google Analytics |
1 Day |
| Performance |
_gid |
Used by Google Analytics to store browsing statistics |
24 hours |
| Performance |
CMSTreeZone |
Used by GoogleAnalytics to store the browsing statistics |
5 hours |
| Performance |
CurrentCMSTreeZone |
Used by GoogleAnalytics to store the browsing statistics |
5 hours |
| Performance |
TS017a4970 |
Used by ASM for tracking |
Session |
| Performance |
TSPD_101 |
Used by ASM for tracking |
Session |
| Performance |
VisitorStatus |
Used by Kentico CMS to indicate if a visitor is new or returning. Used in visitor statistics by the Web analytics module |
20 years |
| Strictly Necessary |
.AspNet.ApplicationCookie |
Temporarily stores identity information about a user in order to maintain their session across page loads |
20 minutes |
| Strictly necessary |
.ASPXFORMSAUTH |
Used by IIS Servers to authenticate whether a user is logged in or not |
Session |
| Strictly Necessary |
ARRAffinity |
Used by Azure Web Services to ensure all requests from the user go to the same server instance. |
Session |
| Strictly Necessary |
ASP.NET_SessionId |
Used to store a unique identifier for a user's session on the website to keep them logged in between page loads |
Session |
| Strictly necessary |
CMSShoppingCart |
Stores a reference to the user's active shopping basket |
1 year |
| Strictly Necessary |
f5avrbbbbbbbbbbbbbbbb |
Used for maintaining a user’s session when website traffic is load-balanced across multiple servers |
Session |
| Strictly Necessary |
PHPSESSID |
Used to preserve user session across multiple page requests |
Session |
| Strictly Necessary |
TS019de027 |
Used for maintaining a user’s session when website traffic is load-balanced across multiple servers. |
Session |
| THIRD-PARTY COOKIES |
| Type of Cookie |
Name |
Purpose |
Duration |
| Functional |
__cp_careers_visit_yTzhKCj_CA0 |
Used by mycompas tracking |
Session |
| Functional |
datr |
Used by Facebook to monitor user log-in for security purposes |
2 years |
| Functional |
dpr |
Used by Facebook for Tracking purposes |
1 week |
| Functional |
personalization_id |
Used by Twitter for performance and due to Twitter integration and sharing capabilities for the social media |
2 years |
| Functional |
PREF |
Used to store your preferences and other information, in particular preferred language, how many search results you wish to be shown on your page, and whether or not you wish to have Google’s SafeSearch filter turned on. |
2 years |
| Functional |
PugT |
Used to track when cookies were updated on the browser, in order to limit the number of calls to the server-side cookie store. |
1 month |
| Functional |
sb |
Used by Facebook for Tracking purposes |
2 years |
| Functional |
tfw_exp |
Used by Twitter for performance and due to Twitter integration and sharing capabilities for the social media |
5 hours |
| Functional |
VISITOR_INFO1_LIVE |
Used by YouTube to measure your bandwidth to determine whether you get the new player interface or a prior version |
6 months |
| Functional |
wd |
Used by Facebook for Tracking purposes |
1 week |
| Functional |
YSC |
Used by the YouTube video service on pages with embedded YouTube video |
Session |
| Marketing |
__ss |
Used to store SharpSpring user ID |
1 day |
| Marketing |
__ss_referrer |
Used to track source of visitor |
6 hours |
| Marketing |
__ss_tk |
Used to track information collected by SharpSpring to see visitor's behaviour |
25 years |
| Marketing |
_mkto_trk |
Used by Qualtrics.com to manage customer satisfaction surveys |
10 years |
| Marketing |
ad-id |
Used by Amazon adsystem for targeting and advertising |
8 months |
| Marketing |
ad-privacy |
Used by Amazon adsystem for targeting and advertising |
8 months |
| Marketing |
AID |
Used by Google to link activity across devices if a user is previously signed in to his Google Account on another device. Google does this to co-ordinate the adverts user sees across devices and measure conversion events. |
1 year 5 months |
| Marketing |
amplitude_id_e831b49703fdedc9f40d77ac e463433bqualtrics.com |
Used by Qualtrics.com to manage customer satisfaction surveys |
6 months |
| Marketing |
anj |
Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads |
3 months |
| Marketing |
APID |
Used for advertisement tracking |
1 year |
| Marketing |
B |
Used by Yahoo for advertising tracking purposes |
1 year |
| Marketing |
c |
Used by Rubicon Project for tracking advertising campaigns and collect anonymised user behaviour statistics |
Session |
| Marketing |
CMDD |
Collects anonymous data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted adverts |
1 day |
| Marketing |
CMID |
Collects anonymous data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted adverts. |
1 year |
| Marketing |
CMPRO |
Unclassified |
5 hours |
| Marketing |
CMPS |
Collects anonymous data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted adverts. |
5 hours |
| Marketing |
CMRUM3 |
Collects anonymous data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted adverts. |
1 year |
| Marketing |
CMSC |
Collects anonymous data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted adverts. |
Session |
| Marketing |
CMST |
Collects anonymous data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted adverts. |
1 day |
| Marketing |
collect |
Used by Google Analytics for tracking performance |
Session |
| Marketing |
demdex |
Used by Demdex for targeting and advertising |
6 months |
| Marketing |
DIV |
Used by Google for advertising tracking purposes |
1 day |
| Marketing |
dpm |
Used by Demdex for targeting and advertising |
6 months |
| Marketing |
DSID |
Used by Google to link activity across devices if a user is previously signed in to his Google Account on another device. Google does this to co-ordinate the adverts user sees across devices and measure conversion events. |
6 months |
| Marketing |
fr |
Used by Facebook for advertisement tracking |
3 months |
| Marketing |
HRL8 |
Used by MediaMath for targeting and advertising |
1 month |
| Marketing |
id |
Used to register a unique ID that identifies a returning user's device. The ID is used for targeted adverts. |
1 year |
| Marketing |
IDE |
Used by Google to link activity across devices if a user is previously signed in to his Google Account on another device. Google does this to co-ordinate the adverts user sees across devices and measure conversion events. |
6 months |
| Marketing |
KADUSERCOOKIE |
Used by Pubmatic for interest-based tracking |
2 years |
| Marketing |
khaos |
Registers anonymised user data, such as IP address, geographical location, visited websites, and what adverts the user has clicked, with the purpose of optimising advert display, based on the user's movement on websites that use the same advertising network. |
1 year |
| Marketing |
koitk |
Used to track information collected by SharpSpring |
10 years |
| Marketing |
KRTBCOOKIE_10 |
Used by Pubmatic for interest-based advertising |
1 month |
| Marketing |
KRTBCOOKIE_107 |
Used by Pubmatic for interest-based advertising |
3 months |
| Marketing |
KRTBCOOKIE_27 |
Used by Pubmatic for interest-based advertising |
1 month |
| Marketing |
KRTBCOOKIE_377 |
Used by Pubmatic for interest-based advertising |
3 months |
| Marketing |
KRTBCOOKIE_80 |
Used by Pubmatic for interest-based advertising |
3 months |
| Marketing |
loc |
Used to help publishers understand approximately where in the world their content is being shared via geolocation |
1 month |
| Marketing |
mdata |
Used to register a unique ID that identifies a returning user's device. The ID is used for targeted adverts. |
1 year |
| Marketing |
MR |
Used by Microsoft for targeting and advertising |
6 months |
| Marketing |
mt_misc |
Used by MediaMath for targeting and advertising |
1 month |
| Marketing |
mt_mop |
Used by MediaMath for targeting and advertising |
1 month |
| Marketing |
MUID |
Used by Microsoft for targeting and advertising |
1 year |
| Marketing |
MUIDB |
Used by Microsoft for targeting and advertising |
1 year |
| Marketing |
mus |
Used by Google Analytics for tracking |
1 month |
| Marketing |
na_sc_x |
Unclassified |
1 month |
| Marketing |
na_tc |
Used by Google Analytics for tracking |
1 year |
| Marketing |
NID |
Used by Google to show customised adverts |
1 year 5 months |
| Marketing |
optimizelyBuckets |
Used by Qualtrics.com to manage customer satisfaction surveys |
2 years |
| Marketing |
optimizelyEndUserId |
Used by Qualtrics.com to manage customer satisfaction surveys |
Session |
| Marketing |
optimizelySegments |
Used by Qualtrics.com to manage customer satisfaction surveys |
6 months |
| Marketing |
PUBMDCID |
Used to store an ID for the applicable PubMatic data centre used to display an advertisement in the user’s browser |
3 months |
| Marketing |
put_1512,put_2307,put_2249,put_2682,put _2760,put_2682 |
Used by Rubicon Project for tracking advertising campaigns and collect anonymised user behaviour statistics. |
1 month |
| Marketing |
put_1523 |
Used by Rubicon Project for tracking advertising campaigns and collect anonymised user behaviour statistics. |
10 days |
| Marketing |
put_2307,put_1523,put_2682 |
Used by Rubicon Project for tracking advertising campaigns and collect anonymised user behaviour statistics. |
1 month |
| Marketing |
put_3644 |
Used by Rubicon Project for tracking advertising campaigns and collect anonymised user behaviour statistics. |
1 year |
| Marketing |
q_marketing_utm_ref_tracking |
Used by Qualtrics.com to manage customer satisfaction surveys |
6 months |
| Marketing |
r/collect |
Used by Google DoubleClick for orchestrating targeted marketing campaigns |
Session |
| Marketing |
reg_ext_ref |
Used by Facebook to track the external referrer URL from when the browser first visited Facebook |
Session |
| Marketing |
reg_fb_gate |
Used by Facebook to track the first Facebook page the browser visited |
Session |
| Marketing |
reg_fb_ref,wd |
Used by Facebook to track the last Facebook page the browser visited |
Session |
| Marketing |
rpb |
Used by Rubicon Project to register anonymised user data, such as IP address, geographical location, visited websites, and which adverts the user has clicked, with the purpose of optimising advert display, based on the user's movement on websites that use the same advertising network. |
1 month |
| Marketing |
rpx |
Used by Rubicon Project for tracking advertising campaigns and collect anonymised user behaviour statistics. |
1 month |
| Marketing |
rtbData0 |
Used to register a unique ID that identifies a returning user's device. The ID is used for targeted ads |
2 years |
| Marketing |
sess |
Used by the Platform to test whether a browser is configured to accept cookies from AppNexus |
1 day |
| Marketing |
SEUNCY |
Registers a unique ID that identifies the user's device for return visits. |
6 months |
| Marketing |
ssc |
Unclassified |
1 month |
| Marketing |
stx_user_id |
Unclassified |
1 year |
| Marketing |
syncdata_DBC |
Unclassified |
5 hours |
| Marketing |
syncdata_TTD |
Used to provide targeted online marketing services |
5 hours |
| Marketing |
t_sid |
Used by Qualtrics.com to manage customer satisfaction surveys |
100 years |
| Marketing |
t_uid |
Used by Qualtrics.com to manage customer satisfaction surveys |
1 day |
| Marketing |
TDCPM |
Used for campaign tracking |
1 year |
| Marketing |
TDID |
Used for campaign tracking |
1 year |
| Marketing |
u |
Used for analytics and online behavioural advertising purpose |
1 year |
| Marketing |
uid |
Recognise a visitor when they return to the site |
1 year |
| Marketing |
um |
Used to register shares and other social activity |
1 year |
| Marketing |
uuid |
Used by MediaMath for targeting and advertising |
1 month |
| Marketing |
uuid2 |
Used to register a unique ID that identifies a returning user's device. The ID is used for targeted ads |
3 months |
| Marketing |
uuidc |
Used by MediaMath for targeting and advertising |
1 month |
| Marketing |
UULE |
Used by Google to collect information about how visitors use our site. |
1 day |
| Marketing |
uvc |
Used to detect how often the social sharing service, AddThis, encounters the same user |
1 month |
| Performance |
__atuvc |
Created and read by the AddThis social sharing site JavaScript on the client side, in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis, and removing it when disabling cookies would cause unexpected behaviour for users. |
1 year |
| Performance |
__atuvs |
Created and read by the AddThis social sharing site JavaScript on the client side, in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis, and removing it when disabling cookies would cause unexpected behaviour for users. |
5 hours |
| Performance |
_ga |
Used by Google Analytics for tracking |
2 years |
| Performance |
_gd# |
Used by Google Analytics Wordpress plug-in MonsterInsights for tracking site usage |
Session |
| Performance |
_gid |
Used by Google Analytics for tracking |
1 day |
| Performance |
01AI |
Used by Akamai to track performance |
1 year |
| Performance |
1P_JAR |
Used by Google to gather website statistics and track conversion rates |
1 month |
| Performance |
cw_id |
Used by Google Analytics for tracking performance |
30 days |
| Performance |
di2 |
Used to collect statistical information about Site usage |
1 year |
| Performance |
ServerID |
Used by mycompas.com for tracking (load balancing) |
1 day |
| Performance |
UrlReferrer |
Used by Google for tracking where the user navigated from website |
1 day |
| Performance |
vc |
Used to collect statistical information about Site usage |
1 year |
| Strictly Necessary |
ping.png |
Used to host videos |
Session |
| Strictly Necessary |
QMk_iTYpz_4 |
Used by mycompas.com to manage embedded recruiting application on careers |
Session |
HOW WE USE YOUR INFORMATION
Below is information on how we process information collected about you (including personal data), as well as the corresponding legal basis. We may process your information where the processing is:
- Necessary for entering into, or the performance of, a contract with you. For example:
- To carry out our obligations arising from any contracts entered into between you and us, and to provide you with the information, products and services you request from us;
- Manage job opportunities at CGI for recruitment and other HR-related purposes; and
- To validate, confirm, verify, and track your account, products or services (including to process payment card transactions, or to contact you about your account, products or services).
- Necessary for us to comply with a legal obligation.
- Necessary for the purposes of the legitimate interests pursued by a third party or us (to the extent it does not infringe on any individual’s fundamental rights and freedoms). For example:
- To ensure that content from our Services is presented in the most effective manner for you and for your device, and across different Services;
- To allow you to participate in interactive features of our Services (when you choose to do so);
- To keep our Services safe and secure;
- To provide you with technical support and to improve our content, products and Services;
- To provide you with information that you have requested and respond to your enquiries;
- To notify you of changes to our Services;
- If you are an existing customer, to communicate (including by email and SMS) with you to provide information about goods and services similar to those that were the subject of a previous sale or negotiations of a sale to you;
- To protect the security and integrity of the Sites, Apps, and our business, such as by protecting against fraud, unauthorized transactions, claims and other liabilities and managing risk exposure, including by identifying potential hackers and other unauthorized users;
- Subject to applicable law and regulations, in the event of a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization, or liquidation, to transfer, sell, or assign to third parties information concerning your relationship with us, including, without limitation, personal data that you provide and other information concerning your relationship with us; and
- To anonymize historic App data for programming testing purposes.
- Pursuant to valid consent provided by you, in order to provide you with certain services in an App or information about goods or services we feel may interest you. For example, to contact you with information, newsletters, promotional materials, and contests from CGI or on behalf of our business partners, licencees, and affiliates. If you do not want us to use your data in this way, simply do not opt in when we ask for your consent on the relevant forms or Apps where we collect your data.
- For any other purpose where you have provided valid consent where it is legally required.
DISCLOSURE OF YOUR INFORMATION
We may disclose aggregated information about you and other users, and information that does not identify any individual, without restriction. Subject to applicable law and regulations, we may disclose personal data that we collect or you provide as described in this policy:
- To any member of the CGI Group, including any affiliated companies or subsidiaries for the foregoing described purposes.
- To contractors, service providers, retailer, dealer or other third parties we use to support our business or in connection with the administration and support of the activities noted above and who are bound by contractual obligations to keep personal data confidential and use it only for the purposes for which we disclose it to them (e.g., database hosting providers, managed services providers, developers, consultants).
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of the CGI Group's assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal data held by the CGI Group about our Services users is among the assets transferred.
- To fulfil the purpose for which you provide it. For example, if you ask us to communicate information to a third-party retailer, dealer or installer who is installing or servicing your product.
- To authorized users of a connected device, which, depending on their level of permission, may receive your user profile data, action devices and have access to device history logs within the App. If you do not wish to share this data with other authorized users, you may decline the invitation you received to use the App.
- For any other purpose disclosed by us when you provide your information or with your consent when required by applicable law and regulations.
- If we are under a duty to disclose or share your personal data in order to comply with any judicial process, provide information to law enforcement or regulatory agencies, in connection with an investigation on matters related to public safety, or otherwise required to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements, including for billing and collection purposes; or to protect the rights, property or safety of the CGI Group, our customers or others. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
CROSS-BORDER TRANSFERS OF PERSONAL DATA
The data that we collect from you will be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or other entities acting as data processors processing data on behalf of us. This includes staff engaged in, among other things, the fulfilment of your request or order and the provision of support services. The CGI Group has implemented international data transfer agreements on the basis of EU Standard Contractual Clauses in order to provide appropriate and suitable safeguards for personal data being transferred to countries outside the EEA where an adequate level of protection is not already guaranteed. A copy can be obtained by contacting
GDPR@Chamberlain.com. We will take all steps reasonably necessary to ensure that your data is treated securely and subject to appropriate safeguards in accordance with this policy and applicable legislation.
DATA RETENTION
Unless otherwise required by law, the CGI Group will also erase personal data when it is no longer necessary in relation to the purposes for which it was collected or otherwise processed; when you withdraw your consent (where lawfulness of processing was based on your consent) and there is no other legal ground for the processing; when you object to the processing and there are no overriding legitimate grounds for the processing; when your personal data has been unlawfully processed; and when it is necessary to comply with legal obligations.
For example, the CGI Group will maintain basic information about your account for as long as your account is active, or warranty information for the life of the warranty. Similarly, the CGI Group will keep device state and logging information for 30 days, after which the data will be automatically deleted.
CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION
We strive to provide you with choices regarding the personal data you provide to us. We have created mechanisms to provide you with the following control over your information:
- Cookie settings. You can use our cookie consent tool displayed on our Site to adjust your cookie preferences. You can also set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Site may be inaccessible or not function properly.
- Do Not Track. Our system may not respond to Do Not Track requests or headers from some or all browsers.
- Promotional Offers from the CGI Group. If you do not wish to have your contact information used by the CGI Group to promote our own products or services, you can check certain boxes on the forms or within the App we use to collect your data. You can also always exercise your right to ask us not to process your personal data for marketing purposes by contacting us using the Data Subject Rights Requests webform found here or by sending an email to GDPR@Chamberlain.com . If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. Please note that this does not apply to information provided to the CGI Group as a result of a product purchase, warranty registration, product service experience or other transactions.
YOUR RIGHTS WITH REGARD TO YOUR PERSONAL DATA
We remind you that you may at any time exercise certain rights you may have under applicable law and regulation, including the following rights:
- The right to request access to your personal data, which includes the right to obtain confirmation from us as to whether or not personal data concerning you is being processed, and where that is the case, access to the personal data and information related to how it is processed.
- The right to rectification or erasure of your personal data, which includes the right to have incomplete personal data completed, including by means of providing a supplementary statement, and certain rights to request us to erase your personal data without undue delay.
- The right to restrict or object to processing concerning your personal data, which includes restricting us from continuing to process your personal data under certain circumstances (e.g., where you contest the accuracy of your personal data, processing is unlawful, your personal data is no longer needed for the purposes of processing, or you have otherwise objected to processing related to automated individual decision-making).
- The right to data portability, which includes certain rights to have your personal data transmitted from us to another controller.
- Where data processing is based on your consent, the right to withdraw consent at any time.
- The right to lodge a complaint with a supervisory authority.
Any requests related to the above rights may be made by completing the Data Subject Rights webform found
here or sending an email to GDPR@Chamberlain.com.
DATA SECURITY
We have taken certain physical, administrative and technical steps to safeguard the information we collect from and about our customers, Site and App visitors. While we make every reasonable effort to help ensure the integrity and security of our network and systems, we cannot guarantee our security measures.
THIRD-PARTY WEBSITES
Our Site and App may contain links or references to other websites or apps outside our control. Please be aware that this policy does not apply to these websites or apps. The CGI Group encourages you to read the privacy statements and terms and conditions of linked or referenced websites and apps you enter. These third-party websites may send their own cookies and other tracking devices to you, log your IP address, and otherwise collect data or solicit personal data.
THE CGI GROUP DOES NOT CONTROL AND IS NOT RESPONSIBLE FOR WHAT THIRD PARTIES DO IN CONNECTION WITH THEIR WEBSITES OR APPS, OR HOW THEY HANDLE YOUR PERSONAL DATA. PLEASE EXERCISE CAUTION AND CONSULT THE PRIVACY POLICIES POSTED ON EACH THIRD-PARTY WEBSITE OR APP FOR FURTHER INFORMATION.
CHILDREN UNDER THE AGE OF 16
Our Services are not intended for children under 16 years of age, and the CGI Group does not knowingly collect or use any personal data from children under the age of 16. No one under the age of 16 may provide any information to or on the Site or App. If we learn we have collected or received personal data from a child under the age of 16, we will delete that information. If you believe we might have any information from or about a child under the age of 16, please contact us at
GDPR@Chamberlain.com.
REVISIONS TO OUR PRIVACY POLICY
We reserve the right to change this policy at any time. Any changes we make will be posted on this page. If we make material changes to how we treat your personal data, we will notify you by email at the email address provided by you or through a notice on the Site or in the App. The date this policy was last revised is identified at the top of the page. You are responsible for ensuring we have a deliverable email address for you, and for periodically monitoring and reviewing any updates to this policy. Your continued use of our Services after such amendments will be deemed your acknowledgment of these changes to this policy.
DATA CONTROLLER & CONTACT INFORMATION
The Chamberlain Group, Inc.
Attention: Data Privacy Department
300 Windsor Drive
Oak Brook, IL 60523 USA (630)
279-3600
Chamberlain GmbH
Saar-Lor-Lux-Str.19
D-66115 Saarbrucken
+(49) 681 87080-0
Should you have any questions or concerns about this policy and our privacy practices, you may also contact the Data Protection Officer of Chamberlain GmbH at:
Dr. Sebastian Kraska Rechtsanwalt, Dipl.-Kfm.
Externer Datenschutzbeauftragter
IITR Datenschutz GmbH
Marienplatz 2
80331 München, Germany(49) 89-1891-7360
GDPR@Chamberlain.com
Sitz: Eschenrieder Str. 62c, 82194 Gröbenzell
Registergericht: Amtsgericht München
Handelsregisternummer: HRB 170081
Geschäftsführer: Dr. Sebastian Kraska
USt.-ID. GmbH: DE256675995
USt.-ID. RA: DE814144498